Refund policy

Return and Refund Policy

1. Our children’s hats are custom-made to the selected size; therefore, returns due to changed preferences or incorrect sizing are not accepted.

2. Returns and refund requests are only accepted if:

   • The item is defective or damaged.

   • There is a manufacturer error or incorrect item was sent.

3. To initiate a return, please contact us within 14 days of receiving your item, describing the issue and providing photos.

4. Approved returns will be provided with return instructions and a shipping address. Unauthorized returns will not be accepted.

5. For customers in the European Union, the 14-day cooling-off period does not apply to personalized or custom-made products such as our children’s hats.

6. Refunds will be issued to the original payment method within 10 business days after the item is received and inspected.

7. If you have any questions, please contact us at sigita.eikerte@gmail.com.